TalentoHC is actively partnered with a manufacturing organization seeking a L3 IT Support Technician to deliver exceptional customer service and technical support by troubleshooting, triage, and management of incident lifecycle for all supported business groups.
Job Responsibilities:
- Act as the escalation point for issues raised by the IT Tech Support team.
- Install, configure, and maintain IT hardware and software, including servers, desktops, laptops, and mobile devices.
- Address technical requests using the helpdesk management system, ensuring issues are tracked to resolution, updates are logged, and communication with users is clear.
- Conduct routine maintenance on servers, networks, and other essential IT systems to ensure optimal performance.
- Monitor system performance and uptime, taking proactive measures to maintain functionality.
- Analyze and troubleshoot errors in server systems and network infrastructure regularly.
- Diagnose and resolve complex hardware, software, and network-related problems.
- Support the setup, configuration, and management of network equipment such as switches, routers, and firewalls.
- Review and address daily network and server performance metrics, including availability, usage, and latency, and propose improvements.
- Oversee and enforce network security protocols to safeguard systems.
- Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting processes.
- Provide guidance and mentorship to junior IT team members.
- Lead or contribute to IT projects, including migrations, system upgrades, and deployments, working closely with cross-functional teams to ensure project goals are met.
- Simplify and communicate technical concepts to non-technical users.
- Coordinate problem resolutions with third-party vendors.
- Assist with managing endpoint detection and response systems like Sentinel One.
- Support patch management processes for workstations, servers, and network devices by reviewing, installing, and troubleshooting updates.
- Maintain accurate and up-to-date status reports and ticket notes.
- Provide after-hours and weekend on-call support as required.
- Administer and manage Office 365/Microsoft 365, Active Directory, and telephony systems, including handling password resets and account updates.
- Contribute to the development and upkeep of network documentation and procedures.
- Be flexible to occasionally work outside standard business hours.
Education and Experience Requirements:
- 5+ years’ experience in technical support.
- High school diploma or GED is required; a Bachelor’s degree in Information Systems or Networking Technologies is preferred.
- Strong technical expertise and advanced troubleshooting skills.
- Proven helpdesk experience supporting Windows 10, Windows 11, and Windows Server operating systems.
- Advanced proficiency in Windows Server and workstations within a Microsoft domain environment.
- Familiarity with Microsoft SQL Server, Windows Server operating systems, and related tools.
- Solid understanding of LAN and WAN technologies.
Talento Human Capital is an equal opportunity employer; people are at the center of what we do! Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds and perspectives.
People + Passion + Perseverance = Progress
About Talento:
Talento Human Capital provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the US, Latin America, and Asia.
